Web Hosting Support & FAQ

What are the server's specifications?
- Intel Pentium 4 processors
- 512 - 2GB RAM
- 80 - 120GB 7200RPM HDD

What type of connection do you use?
MyWebCulture will offer fast, reliable connectivity to the internet via multiple OC48 connections to over 75 diverse providers. Making sure your data can be reached, viewed, updated, and accessible with incredible connectivity and network strength.

Where is the server's location?
The Fremont facility, located in the Hurricane Electric Facility, is connected to a national backbone which is ranked among the top in the nation. Dual OC48 (2.4 Gbps) connections to several major exchange points form network rings around the nation. These include MAE-West in San Jose CA; PAIX in Palo Alto CA; AADS in Chicago IL; NYIIX in New York NY; and MAE-East in Vienna VA.

How long will it take to get access to my account/web site after I sign up for hosting with you?
Usually we setup accounts within 6 hours. So once you have signed up with us, you have to wait for few hours until we setup your account. You can start uploading your website as soon as you get your welcome email.

Where is the full directory path?
/home/your ftp user name/public_html

What is the path to perl?
The path to perl is /usr/bin/perl .

What is the path to sendmail?
The path to sendmail is /usr/sbin/sendmail .

What is the path to my cgi-bin?
The path to your cgi-bin is /home/your ftp user name/public_html/cgi-bin/

Where do i upload my CGI scripts?
You should upload your cgi scripts to the cgi-bin folder although cgi-scripts will also run else where. Only cgi scripts are viewable in the cgi-bin so .txt and .html files should not be placed in the cgi-bin.

I have uploaded my cgi script but it doesnt work! What should i do?
You must chmod CGI scripts to 755 using your ftp program before they will work.

How do I configure my e-mail?
You should use "mail.yourdomain.com" as your incoming mail(POP3) and outgoing mail(SMTP) and the same username and password as your ftp.
[Configure POP3/SMTP Tutorial]

How can I access my emails without coming to my control panel?
You can use POP3 mail programs such as Outlook express or eudora. Remember to use the username like this: username@yourdomain.com and the password is whatever.

How do I upload my web site?
You need to use a program such as cuteftp or wsftp.

What details do I use to connect to your server using WSFTP?
You should connect using the address ftp.yourdomain.com, you will also need your username and password you received in your welcome e-mail.

I cannot log-in to my control panel, why?
Please check your username and password agian. If you have problem accessing the control panel via your domain, try using the IP which was provided in welcome email. http://xxx.xxx.xxx.xxx./cpanel

I have forgotten my password, what should i do?
Just send us an Email or go to help desk and make a new ticket. you must provide us with your username, and the order ID to get a new password.

My website is not running, why?
Please wait for few hours and then try agian, check your DNS setting. delete your cookies and try again. Make sure you placed all your files in Public_html directory. check your temporarily URL http://xxx.xxx.xxx./~username 'xxx' is the IP provided in welcome email. if your website didn't show up, contact us or go to help desk and make a new ticket.

How can I add a subdomain?
Just go to your control panel, click on subdomains, you will be taken to new page, just put anything before your name, example: xxx.yourdomain.com and then click on add. xxx subdomain will be added to your subdomains automaticly. If subdomain is not enabled in your account please contact us so we can enable it for you.